Shipping Policy

Shipping Policy – VYBE GEAR PVT. LTD. At VYBEGEAR, we are committed to delivering your order safely and as quickly as possible across India. Every shipment is personally monitored by our support team from dispatch until delivery. However, by placing an order on our website, you agree to the shipping terms mentioned below.

1. Order Processing

• All orders are usually processed within 1–3 business days after successful payment confirmation.
• During periods of high order volume, sales, festivals, public holidays, product launches, or unforeseen operational circumstances, processing time may extend slightly.
• Orders placed on Sundays or public holidays will be processed on the next working business day.

2. Shipping & Delivery Timeline

• Estimated delivery time across India is generally between 3–10 business days, depending on the customer’s location, courier service availability, and operational conditions.
• Delivery timelines displayed on the website are estimated timelines only and are not guaranteed delivery commitments.
• Remote areas, restricted zones, weather disruptions, political disturbances, strikes, natural calamities, or courier network delays may affect delivery schedules.

3. Courier & Third-Party Logistics

• VYBE GEAR works with trusted third-party logistics and shipping aggregators such as Shiprocket and associated courier partners for order fulfillment and transportation.
• Once an order has been handed over to the courier partner, shipping operations are managed by the respective logistics provider.
• While our team continuously tracks and monitors every shipment until successful delivery, VYBE GEAR shall not be held legally responsible for delays, transit issues, failed delivery attempts, address-related issues, or operational failures caused by third-party courier services beyond our direct control.
• However, customer satisfaction remains our priority, and our support team will make reasonable efforts to assist customers in resolving shipment-related concerns.

4. Order Tracking

• Once your order is dispatched, a tracking ID and shipment details will be shared via email and/or SMS.
• Customers can track their orders in real time through the courier tracking link provided after dispatch.

5. Incorrect Address & Delivery Issues

• Customers are responsible for providing accurate shipping details at checkout.
• VYBE GEAR shall not be responsible for delivery failures, delays, or losses caused due to:
  • Incorrect or incomplete shipping addresses
  • Incorrect phone numbers
  • Customer unavailability during delivery attempts
  • Refusal to accept the order
• In such cases, re-shipping charges may apply.

6. Delayed, Lost, or Damaged Shipments

• Although rare, shipping delays or transit damages may occur due to courier handling or external circumstances.
• If your shipment appears delayed, lost, tampered with, or damaged during transit, customers must contact us within 48 hours of delivery or expected delivery date.
• Our team will coordinate with the courier partner and investigate the matter accordingly.
• Resolution timelines may vary depending on the courier provider’s investigation process.

7. Non-Serviceable Areas

• Certain pin codes or locations may be classified as non-serviceable by courier partners.
• In such situations, VYBE GEAR reserves the right to cancel the order and initiate a refund where applicable.

8. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
• Promotional free shipping offers may be introduced or withdrawn at the sole discretion of VYBE GEAR without prior notice.

9. Customer Support
For any shipping-related queries, delays, or assistance regarding your order, customers may contact our support team at: Email: info@vybegear.in Our team actively monitors shipments and will make reasonable efforts to assist you until your order is successfully delivered.