VYBE GEAR PRIVATE LIMITED, we operate as a bootstrapped, e-commerce platform that provides a marketplace for independent designers to showcase and earn from their designs. Our platform is Designer-oriented and turning their creativity to a steady source of Income, which means each item is made uniquely for the buyer. This model allows us to support creators and reduce unnecessary inventory waste—but it also requires specific terms around shipping and delivery that buyers must understand and agree to.
Order Confirmation and Buyer Responsibility
We do not accept any changes once an order has been confirmed/dispatched, and the order becomes non-cancellable and non-refundable once it enters production.
Production & Dispatch Timeline
Our production timeline is between 0 to 7 working days from the date of order confirmation. This timeline allows us to prepare your product with precision and quality assurance. Please note that weekends and public holidays are not included in the production timeline.
Once the product is manufactured and quality-checked, it is handed over to our trusted courier partners for dispatch. A shipping notification with tracking details will be sent to you via SMS/email, so you can track your order status in real-time.
Shipping and Delivery for Domestic Orders (India)
All domestic orders are shipped through registered courier companies depending on the delivery location and courier availability. Delivery time from the date of dispatch typically ranges from 3 to 7 working days, but may vary depending on your region and the courier’s operational capacity.
Please understand that delivery delays caused by courier partners or local logistics issues are beyond our control, and VYBE GEAR PRIVATE LIMITED will not be held liable for such delays. However, we actively coordinate with our logistics partners to minimize disruptions and ensure timely delivery.
Buyer Responsibility During Delivery
When your order is out for delivery, you will be notified via message or call by the courier company. It is the buyer’s responsibility to be available at the delivery address, answer calls, and coordinate with the delivery personnel. If the buyer fails to respond or accept the delivery despite multiple attempts, the package may be returned to origin or marked as undeliverable.
In such cases, VYBE GEAR PRIVATE LIMITED will not offer any refunds, store credits, or replacements. The buyer will bear the loss in case of a failed delivery due to their unavailability or negligence. We strongly advise ensuring someone is available at the shipping address to receive the parcel.
International Shipping and Delivery
For international orders, products are shipped via registered international courier services. Â The estimated delivery time for international orders ranges from 15 to 30 working days, but may take longer depending on the destination country, customs clearance, and local delivery conditions.
Buyers placing international orders must understand and agree that:
- Any additional shipping charges, import taxes, customs duties, or other levies imposed by the destination country are to be borne entirely by the buyer.
- VYBE GEAR PRIVATE LIMITED is not responsible for delays caused by customs processing or border restrictions.
- International orders are also non-cancellable and non-refundable once they are in production or dispatched.
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Non-Delivery or Delivery Attempt Failures
In both domestic and international orders, if the delivery attempt fails due to incorrect address, refusal to accept, unavailability, or failure to respond to courier calls, VYBE GEAR PRIVATE LIMITED holds no responsibility and will not entertain refund, return, or replacement requests for such failed deliveries.
As a startup and a bootstrapped platform supporting independent designers, we must strictly follow this policy to ensure sustainable operations and fair treatment for all parties involved.
Contact for Shipping & Delivery Support
If you have questions or issues related to shipping and delivery, please feel free to reach out to our support team at:
📧 info@vybegear.in
Our team will do its best to assist you in resolving any logistics-related concerns as promptly as possible.